Effective Date: March 11, 2025
1. Introduction
Welcome to Mi Skin Health ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website www.miskinhealth.com.au and any services we offer. By accessing our website or booking treatments, you agree to comply with these Terms.
If you do not agree with these Terms, please do not use our website or services.
2. Services Offered
Mi Skin Health provides skin therapy treatments, skincare consultations, and professional skincare products. All services are non-medical and should not replace professional medical advice from a dermatologist or doctor.
3. Booking and Appointments
- Appointments can be booked online, via phone, or in person.
- A deposit may be required to confirm a booking.
- We reserve the right to refuse or reschedule appointments due to unforeseen circumstances.
Cancellation & No-Show Policy
- Cancellations or rescheduling require at least 24 hours’ notice.
- Late cancellations or no-shows may be charged a fee.
4. Payments & Refunds
- We accept credit/debit cards, online payments, and cash (where applicable).
- All payments are due at the time of service.
- Refunds are not available for completed treatments but may be issued for unused prepaid sessions under certain conditions.
- Skincare products can only be returned if unopened and within 14 days of purchase (except where required by Australian Consumer Law).
5. Client Responsibilities
By booking a service, you confirm that:
- You have disclosed any medical conditions, allergies, or medications that may affect treatment.
- You understand that results vary based on individual skin types and conditions.
- You will follow aftercare instructions provided by your skin therapist.
6. Website Use
By using our website, you agree to:
- Not copy or misuse any content from our site.
- Not attempt to hack or disrupt our website’s functionality.
- Use our online store responsibly, following all payment and product purchase guidelines.
7. Limitation of Liability
While we strive to provide safe and effective treatments, Mi Skin Health:
- Is not liable for adverse reactions resulting from treatments or skincare products.
- Does not guarantee specific results, as skincare treatments depend on individual responses.
- Is not responsible for third-party service failures (e.g., payment processors, shipping services).
8. Changes to Terms
We may update these Terms at any time. Continued use of our services or website means you accept the revised Terms.
