Effective Date: March 11, 2025
1. Introduction
Mi Skin Health ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or receive skin therapy treatments from us.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) to ensure your personal data is handled responsibly.
2. Information We Collect
We collect the following types of information:
A. Personal Information
- Identity Details: Name, date of birth, contact details (phone number, email, address).
- Health Information: Skin conditions, medical history, allergies, medications, and previous treatments.
- Payment Information: Payment method details for services rendered.
B. Website and Online Data
- Cookies & Analytics: Data collected from website visits, such as IP addresses and browsing activity, to improve our online experience.
- Communication Records: Emails, direct messages, or online appointment bookings.
3. How We Use Your Information
We use your information to:
- Provide safe and effective skin therapy treatments tailored to your needs.
- Book and manage appointments and consultations.
- Communicate with you regarding treatments, follow-ups, and skincare advice.
- Process payments and manage invoices.
- Comply with legal and health regulations in Australia.
- Improve our website and services based on user preferences.
4. How We Share Your Information
We do not sell or rent your personal information. However, we may share it with:
- Healthcare professionals, if referrals or additional medical opinions are required.
- Payment providers, to securely process transactions.
- Regulatory authorities, if legally required to do so.
5. How We Store and Protect Your Information
We take reasonable steps to protect your information from misuse, loss, and unauthorized access. This includes:
- Secure digital storage with encrypted systems.
- Access controls to ensure only authorized staff handle sensitive data.
- Regular reviews of our privacy and security policies.
6. Your Rights and Choices
You have the right to:
- Access the personal information we hold about you.
- Request corrections if your details are inaccurate.
- Withdraw consent for marketing communications at any time.
To exercise these rights, please contact us (details below).
7. Cookies and Online Tracking
Our website uses cookies to enhance user experience. These help us analyze website traffic and improve services. You can disable cookies in your browser settings.
8. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on our website with the new effective date.
